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When you open an account with bingoplay, you share information with us — and we take that seriously. This policy explains exactly what we collect, why we collect it, how it is stored, and what choices you have over your own records.
bingoplay collects the personal information you provide when creating an account — your name, contact details, and the payment method you choose to use, which may include GCash, Maya, GrabPay, InstaPay or PESONet. We also record activity logs generated during your session: pages visited, games opened, and device type. This information is used to operate your account, process transactions, respond to support requests, and comply with obligations under applicable law. We do not sell your personal data to third parties. We do not share it with marketing partners outside of the operating group without your consent. Data related to your wallet activity — such as InstaPay transfer confirmations or GCash deposit records — is retained for the period required by applicable financial and legal obligations in the Philippines and eligible regions. Where local law requires us to verify account identity, the documents you submit are held securely and accessed only by the team handling that verification. This policy applies to bingoplay and to interactions you have with us through any device. Access to the platform and the scope of this policy depend on local law and are available only in eligible regions.
Transaction records from GCash deposits and withdrawals are retained as required by applicable law.
Maya transfer data is processed solely to complete your requested transaction and held only as long as legally required.
InstaPay confirmation records are stored in your account transaction history and accessible after login.
PESONet transfer details are logged for reconciliation and retained according to applicable financial regulations.
This policy covers information collected and processed by bingoplay directly. It does not extend to third-party services you navigate to from our platform, including payment provider apps, external game studio portals, or any linked site outside bingoplay. Understanding the boundaries helps you know who to contact when a question arises.
Login details, account preferences, and session records created when you use bingoplay fall inside this policy. We hold and manage these directly.
Payment records generated on bingoplay — including GCash and Maya deposits logged in your wallet — are covered here. Records held by your e-wallet provider are governed by that provider's own policy.
Game session data recorded on our platform is within scope. Game content supplied by studios such as PG Soft or Habanero is delivered to you through our lobby; those studios do not hold your personal account data through us.
External links, payment apps, and any platform outside bingoplay are outside the scope of this policy. We have no control over how those services handle your information.
You have the right to know what personal data we hold about you, to correct details that are wrong, and to ask questions about how your information is being used. Most account-level corrections — such as updating your contact number or linked e-wallet — can be done directly in your account settings after login. For anything beyond self-service edits, our support team handles data requests through the contact path listed in the Support section below. When you submit a request, we aim to acknowledge it within a reasonable period and respond with the action taken. If you believe data we hold is inaccurate, flag it in writing to our support channel with your account reference number so we can locate the correct record. Requests to understand retention periods, ask about the use of a specific data field, or raise a concern about how your information was handled are all within scope. Availability of specific rights may depend on local law in the Philippines and eligible regions.
After login, your account dashboard shows transaction history, session records and the contact details we hold. Check there first before raising a formal request.
Name, contact number, and e-wallet identifiers linked to your account can be updated in account settings. Changes to identity documents require a support request.
Use the support contact channel listed on this page to ask about a specific data field, a retention period, or how a transaction record was processed.
Submit a written request through our support channel with your account reference. We will confirm the data fields we hold on you and the basis for holding them.
If you have a question about this Privacy Policy, a concern about how your data was handled, or a correction to submit, there are clear ways to reach us. Use the channel that works for the type of request — account edits through your dashboard, all other data questions through our support team.
Open the chat icon from any page on bingoplay. State your account reference and the nature of your data question so the team can locate your record quickly.
Send data-related requests to our support email address listed in your account help section. Include your registered contact detail and a brief description of the request.
Log in and go to account settings to review and update contact details, linked e-wallets like GCash or Maya, and notification preferences without needing to contact support.
bingoplay uses standard security measures to protect the data held in your account. This covers data in transit and data at rest. Cookies are used on bingoplay to keep your session active, remember account preferences, and record which pages were visited. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the site functions. Account data is retained for as long as your account is active and for the period required by applicable legal or financial obligations after closure. When your account is closed, data that no longer serves a legal or operational purpose is removed according to our internal retention schedule.
Information exchanged between your device and bingoplay is encrypted. This applies to login sessions, account updates, and payment confirmation steps including GCash and InstaPay.
We use cookies to maintain your session and record site activity for operational purposes. Cookie preferences can be adjusted in your browser; details of which cookies are active are shown in the cookie notice on the site.
Account records, transaction logs, and identity documents are held for the duration of your account and for the legally required period thereafter. The specific period depends on the type of data and applicable law.
Access to personal data within our team is limited to staff with a clear operational need — account support, verification, and compliance functions. Data is not shared with external marketing partners without your consent.
Below are the questions we hear most often about how bingoplay handles personal data, what rights you have, and how to act on them.
We collect the details you enter during account creation — name, contact information, and the payment method you register. Session activity on the site, such as pages opened and games played, is also logged as part of normal account operation.
We do not sell your personal data. Information may be shared with payment processors like GCash or Maya only to complete transactions you initiate. Any other sharing is limited to legal or compliance obligations applicable in the Philippines and eligible regions.
Your data is held for as long as your account remains active. After account closure, records are kept for the period required by applicable financial and legal obligations. When that period ends, data no longer serving a legal purpose is removed.
Contact details and linked e-wallets can be updated directly in account settings after login. Changes to identity documents or other verified fields require a written request through our support channel with your account reference included.
Send a written request through the support email listed in your account help section. Include your registered contact detail and account reference. We will confirm what data fields we hold and the basis for retaining them.
Yes, cookies are used to maintain your session and track site activity for operational purposes. You can manage or disable cookies in your browser settings. Note that turning off certain cookies may affect how account pages and game lobbies load.